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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A popup will appear. It comprises thorough info about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge range of how-to videos illustrating how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you searching for, have a peek at our comprehensive Frequently Asked Questions database, which comprises questions asked by real persons and offers real solutions. We frequently "revamp" our Frequently Asked Questions database with new Q&A's in order to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can touch base with our great team of client support engineers available 24/7 and eager to help you with any query. Each trouble ticket you send will be replied to within sixty minutes (the average support ticket response time is about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 210396

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status:
To check the status of your server if you think there is a problem, please visit www.properstatus.com